FAQ & Support

For immediate assistance, contact us at support@gocopia.com, call, or text (650) 695-0178

Questions? ​​​​​​​We have answers!

Copia, a Public Benefit Corporation (PBC), is the leading technology platform for managing food surplus redistribution, empowering food service & retail companies like grocers, caterers, and restaurants to effectively manage their waste and easily distribute their surplus food. National brands across the US work with Copia to reduce food insecurity in the communities where they operate and serve, help reduce their greenhouse gas emissions by diverting food from landfills, and boost their profitability through enhanced tax deductions. 

BUSINESSES should use Copia if they have surplus and want to feed their neighbors, help the planet, benefit their bottom line, and show compliance with state laws like California’s SB-1383. Copia can work with any businesses that have surplus donations – big or small – like hotels, restaurants, hospitals, universities, stadiums, events, catering companies, nonprofit organizations (eg., schools), municipalities, and more. 

NONPROFITS serving those in need should use Copia if they want to receive surplus donations from local businesses directly to their doorsteps! 

Copia makes donations simple, reliable, and measurable for businesses. Whether you’re just getting started or need to streamline an existing program, Copia ensures surplus food and supplies are put to good use—not sent to waste. Businesses use Copia to eliminate operational hassle with easy pickups and automated nonprofit matching, meet sustainability and ESG goals, unlock IRS-compliant tax benefits, and maintain audit-ready records. It’s a low-effort way to turn excess inventory into community impact and measurable business value.

Copia is headquartered in California and operates in all 50 U.S. States, Canada, and Puerto Rico.

We accept all apparently wholesome food. This includes both raw ingredients and prepared foods, buffet meals, expired items, canned goods, and more. Our technology tracks the types of food donated, ensuring your surplus is given to the best-matched non-profit in your neighborhood. We also accept non-food donations, such as shampoo, paper towels, linens, furniture, and more. If it’s usable and safe, we can help make sure it reaches a nonprofit that needs it.

Yes. Copia charges a small fee to cover the cost of coordinating pickups, matching donations, and providing compliance records. Many businesses choose to subscribe to a plan that also includes real-time reporting, impact data, and dedicated support. These tools make it easy to track your results, stay compliant, and showcase your business’s community impact. For pricing details specific to your business or group, please contact us, and we’ll help you find the best fit for your operation.

Copia’s donating customers get access to a host of added features. See our Solutions page for more.

With the Good Samaritan Food Donation Act of 1996 and the Food Donation Improvement Act of 2022, the U.S. Federal Government passed major legislation to protect donors from criminal liability. Coupled with Copia’s systems that ensure proper handling and delivery, it’s never been safer to donate.

Further, Copia only works with certified commercial food businesses. We source donations of high-quality excess food – not leftovers from people’s plates.

Any 501c3 nonprofit organization helping people in need is able to sign up and receive food from donating businesses in their area! 

That PATH Act, passed in late 2015, ensures that all businesses can receive Enhanced Tax Deductions for donations that meet certain criteria. This means that donating business can deduct the lesser of (a) TWICE the basis value of their donated food or (b) the basis value of the donated food plus one-half of the food’s expected profit margin (assuming the food were sold at its fair market value). Put another way, these tax benefits make donating your surplus a huge boon to your bottom line. Connect with us if you’d like more information on how this works.

Copia is the leading technology-enabled surplus recovery service, empowering businesses to easily distribute their surplus. National brands across the US work with Copia to reduce food insecurity in the communities where they operate, help reduce their greenhouse gas emissions, and boost their profitability.

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